WAVE FUNCTIONAL HEALTH
Privacy Policy
Effective date: May 2026 | Applies to: wavefunctionalhealth.com.au
Wave Functional Health (ABN: 80664096904) is committed to protecting the privacy of all individuals who interact with our clinic, website, and services. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website, booking an appointment, or engaging with our services, you consent to the collection and use of your information as described in this policy.
1. Who We Are
Wave Functional Health is a chiropractic and functional medicine clinic located on the Gold Coast, Queensland, Australia. We are led by Dr Matt le Roux, a registered chiropractor and certified functional medicine practitioner.
Contact details:
Clinic: Wave Functional Health
Address: Unit 326, 34-36 Glenferrie Drive, Robina, QLD, 4226
Phone: 0409 706 424
Website: wavefunctionalhealth.com
2. What Personal Information We Collect
2.1 Information you provide directly
Full name, date of birth, gender, and contact details (phone, email, address)
Health history, medical conditions, medications, and supplements
Health goals, lifestyle information, and dietary preferences
Emergency contact details
Payment information processed through Tyro Health and HICAPS
Communications including emails, forms, and enquiries submitted via our website or Halaxy practice management system
2.2 Information collected automatically
Website usage data including pages visited, time on site, and browser type collected via Google Analytics
IP address and device information
Cookies and similar tracking technologies used to improve website functionality
2.3 Sensitive information
We collect sensitive health information as part of providing clinical care. This includes physical and mental health information, medication history, and family health history. We collect this information only with your consent and only to the extent necessary to provide appropriate care.
3. How We Use Your Information
We use your personal information for the following purposes:
Providing chiropractic and functional medicine consultations and ongoing clinical care
Communicating with you about appointments, results, and treatment plans
Processing payments and managing billing through Tyro Health and HICAPS
Sending appointment reminders and health information via email or SMS
Complying with legal, regulatory, and professional obligations including AHPRA requirements
Improving our website and services using anonymised analytics data
Sending educational health content and clinic updates where you have opted in
4. How We Store and Protect Your Information
Your personal and health information is stored securely in Halaxy, a cloud-based practice management system compliant with Australian privacy legislation. Halaxy uses industry-standard encryption and security protocols to protect your data.
We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access. Access to your health records is restricted to authorised clinical staff only.
Payment information is processed directly through Tyro Health and HICAPS. We do not store full credit card or banking details on our systems.
5. Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:
5.1 With your consent
We may share clinical summaries or referral information with other healthcare practitioners involved in your care, only with your explicit consent.
5.2 Service providers
We use the following third-party service providers who may have access to your information as part of delivering our services:
Halaxy: Practice management, appointment booking, and clinical records
Tyro Health: Payment processing
HICAPS: Health fund claiming
Mailchimp: Email communications (anonymised marketing data only)
Google Analytics: Website analytics (anonymised usage data only)
5.3 Legal requirements
We may disclose your information if required to do so by law, or in response to valid legal process including court orders or regulatory requirements from AHPRA or other relevant authorities.
6. Cookies and Website Analytics
Our website uses cookies to improve your experience and to help us understand how visitors use the site. Cookies are small text files placed on your device by your web browser.
We use Google Analytics to collect anonymised information about website usage. This data does not personally identify you. You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on at tools.google.com/dlpage/gaoptout.
You can set your browser to refuse cookies, though this may affect the functionality of some parts of our website.
7. Your Rights
Under the Australian Privacy Act, you have the right to:
Access the personal information we hold about you
Request correction of inaccurate, incomplete, or outdated information
Request that we stop using your information for direct marketing purposes
Make a complaint about how we have handled your information
To exercise any of these rights, please contact us using the details in Section 1. We will respond to all requests within a reasonable timeframe and no later than 30 days.
8. Retention of Information
We retain clinical health records for a minimum of 7 years from the date of last service, or for patients who were minors at the time of treatment, until they reach the age of 25, in accordance with Queensland Health records legislation.
Non-clinical personal information such as marketing preferences and website analytics data is retained for a shorter period consistent with the purpose for which it was collected.
9. External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. The current version will always be available on our website. We encourage you to review this policy periodically.
11. Complaints
If you have a complaint about how we have handled your personal information, please contact us directly in the first instance using the details in Section 1. We take all privacy complaints seriously and will investigate and respond promptly.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.
Wave Functional Health | Privacy Policy | wavefunctionalhealth.com.au | Last updated: May 2026